How to Contact Technical Support

When you need help, our technical support team is ready to assist you. Here are the best ways to reach us:

Support Portal

• Submit a Ticket: Visit our support portal and submit a ticket detailing your issue. Include as much information as possible for faster resolution.
• Track Your Request: You can track the status of your support request through the portal, ensuring you stay updated on progress.

Email Support

• Direct Email: Send an email to our dedicated support address. Provide your account details, a description of the problem, and any relevant screenshots or logs.
• Response Time: Our team typically responds within 24 hours. For urgent issues, indicate the priority level in your email.

Phone Support

• Hotline: Call our support hotline for immediate assistance. This option is ideal for urgent technical issues that need quick resolution.
• Availability: Check our website for the hotline’s availability hours. We offer extended support for enterprise clients.

Live Chat

• Instant Messaging: Use the live chat feature on our website for real-time support. Our representatives can guide you through troubleshooting steps.
• Business Hours: Live chat is available during business hours, with extended hours for premium users.

For the best support experience, always provide detailed information about your issue, including any error messages and the steps you've already taken.